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Terms and conditions

Midlands Exterior Cleaning
Website: www.midlands-exterior-cleaning.co.uk
Email: info@midlands-exterior-cleaning.co.uk
Effective Date: 19 April 2026

1. INTRODUCTION

These Terms and Conditions govern the provision of services by Midlands Exterior Cleaning (“we”, “us”, “our”) to you (“the ग्राहक”, “client”, “you”). By booking our services, you agree to be bound by these terms.

2. SERVICES PROVIDED

We provide exterior cleaning services including but not limited to:

  • Gutter cleaning
  • Pressure washing
  • Driveway and patio cleaning
  • Roof cleaning (if applicable)
  • Fascia, soffit, and exterior surface cleaning

All services will be agreed in writing (including via email, text, or quotation).

3. QUOTATIONS & BOOKINGS

  • All quotations are valid for 30 days unless stated otherwise.
  • Quotes are based on information provided; final pricing may change if site conditions differ.
  • Booking confirmation (verbal or written) constitutes acceptance of the quote and these terms.

4. PAYMENT TERMS

  • Payment is due upon completion unless agreed otherwise in writing.
  • We reserve the right to request a deposit for larger jobs.
  • Late payments may incur additional charges and/or legal recovery action.

5. ACCESS & CLIENT RESPONSIBILITIES

You agree to:

  • Provide safe and clear access to the property
  • Ensure water supply and electricity (if required) are available
  • Remove or secure fragile items near work areas

We are not responsible for delays caused by lack of access.

6. WEATHER CONDITIONS

Exterior cleaning is weather dependent.
We reserve the right to reschedule due to unsuitable weather conditions (e.g., heavy rain, frost, high winds)

7. RISK & LIABILITY

  • All work is carried out with reasonable care and skill.
  • Pre-existing damage (e.g., loose tiles, cracked render, weak pointing) is not our responsibility.
  • High-pressure cleaning may expose underlying defects—this is not considered damage caused by us.

We strongly advise clients to inform us of any known structural issues before work begins.

8. DAMAGE DISCLAIMER

While every effort is made to avoid damage:

  • We are not liable for damage caused by pre-existing conditions
  • We are not responsible for items left in working areas

Any claims must be reported within 24 hours of service completion.

9. CANCELLATION POLICY

  • 24 hours’ notice is required for cancellations
  • Late cancellations may incur a charge
  • We reserve the right to cancel or reschedule at our discretion

10. GUARANTEES & RESULTS

  • Results may vary depending on surface condition, age, and materials
  • No guarantee is given for permanent removal of all stains, algae, or marks

11. HEALTH & SAFETY

We adhere to UK health and safety standards.
Clients must ensure pets, children, and others are kept clear of work areas.

12. INSURANCE

We carry appropriate public liability insurance.
Details can be provided upon request.

13. COMPLAINTS

If you are not satisfied:

  • Contact us within 24 hours
  • We will review and aim to resolve promptly

14. DATA PROTECTION (GDPR)

We only collect and store personal data necessary to provide our services.
We do not share your data with third parties without consent unless required by law.

15. CHANGES TO TERMS

We reserve the right to update these Terms and Conditions at any time.
Latest version will always be available on our website.

16. GOVERNING LAW

These terms are governed by the laws of England and Wales.

CONTACT

Midlands Exterior Cleaning
Email: info@midlands-exterior-cleaning.co.uk
Website: www.midlands-exterior-cleaning.co.uk