Privacy Policy
Midlands Exterior Cleaning
Website: www.midlands-exterior-cleaning.co.uk
Email: info@midlands-exterior-cleaning.co.uk
Effective Date: 19 April 2026
1. INTRODUCTION
Midlands Exterior Cleaning (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. DATA WE COLLECT
Personal Information:
- Name
- Address
- Phone number
- Email address
Service Information:
- Property details relevant to the work
- Job notes and history
Technical Data (Website):
- IP address
- Browser type and version
- Pages visited
3. HOW WE COLLECT YOUR DATA
We collect data through:
- Website contact forms
- Phone calls, WhatsApp, SMS, or email enquiries
- Booking and quotation processes
- Cookies and analytics tools
4. HOW WE USE YOUR DATA
We use your data to:
- Provide quotes and services
- Communicate with you about bookings
- Process payments (if applicable)
- Improve our website and services
- Meet legal and regulatory obligations
5. LEGAL BASIS FOR PROCESSING
We rely on the following lawful bases:
- Contract: To deliver services you request
- Legitimate Interests: To run and improve our business
- Legal Obligation: To comply with legal requirements
- Consent: For marketing communications (where applicable)
6. DATA SHARING
We do not sell your data.
We may share your data with:
- Payment providers
- Accountants or legal advisors
- IT and hosting providers
All third parties are required to keep your data secure.
7. DATA RETENTION
We only keep your data for as long as necessary:
- Customer records: up to 6 years (for tax/legal purposes)
- Enquiries: up to 12 months
8. YOUR RIGHTS
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
To exercise your rights, contact:
info@midlands-exterior-cleaning.co.uk
9. COOKIES
Our website may use cookies to improve user experience.
You can control or disable cookies through your browser settings.
10. DATA SECURITY
We implement appropriate security measures to protect your data from unauthorised access, loss, or misuse.
11. THIRD-PARTY LINKS
Our website may contain links to other websites.
We are not responsible for their privacy practices.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
13. CONTACT US
Midlands Exterior Cleaning
Email: info@midlands-exterior-cleaning.co.uk
Website: www.midlands-exterior-cleaning.co.uk